OUR COVID-19 PROMISE

As the UK begins to re-open following the peak of the Covid-19 pandemic, we’re incredibly keen to ensure that our customers are able to book our services with complete confidence. Not only from a financial point of view, but of course from a hygiene point of view too. That’s why we’ve implemented a number of procedures to give you full confidence.

OUR PROMISE

We promise that you’ll not lose a penny when booking with us due to the Covid-19 pandemic. We promise to be completely flexible and will do everything in our power to ensure your event goes ahead as planned, whilst operating within UK government guidelines. We promise that you and your guests can celebrate with complete peace of mind, knowing that all equipment has been sanitised to the best of our ability.

Despite the Covid-19 pandemic, we promise to supply you with a service that you’ll never forget!

ARE YOU TAKING BOOKINGS?

Yes. We are taking bookings for events being held from July 2020 onwards and will continue to work in line with the government and the WHO guidelines.

WHAT IF WE GO BACK INTO LOCKDOWN?

Book with complete peace of mind that you’ll never lose your deposit due to Covid-19.

If the location that your event is being held goes into lockdown prior to, or over the scheduled event date, we’ll happily reschedule your event to a date in the future at no extra cost. Although your booking deposit will be retained, we’ll ask for no additional financial commitment and the rescheduled event can be on a date of your choosing.

When rebooking we will need to check that your booked equipment is available, and the rescheduled date must still fall within our Capri hire season, which is April-September.

EQUIPMENT INSTALLATION PROCEDURES

We’ll bring a maximum of 3 staff to install your marquee and kindly ask that we have sole access to your site or venue when installing.

Where possible, we will install your marquee at least one day prior to your event. This not only gives you time to decorate, but also ensures there is minimal contact between trades, our staff and your guests.  All of our equipment is sanitised between events, eliminating any risk of cross contamination.